To improve customer satisfaction, the GSA is creating new penalties on contractors not reporting timely order status updates for purchases placed on GSA Advantage!. GSA Schedule holders that do not report order status may have their catalogs removed beginning October 2021.
Reporting order status is a requirement of the FSS Solicitation under SCP-FSS-001 section xv, which states; “Schedule contractors must use EDI, cXML or the GSA Advantage Purchase Order (PO) Portal to provide order status that enables ordering agencies to track the location of an order at any time, from the moment the order is shipped, to the point of delivery and acceptance.”
Federal Supply Schedule (FSS) contractors are able to update the order status through the Purchase Order (PO) Portal.
How the GSA Advantage! PO Portal works:
Vendors that receive a purchase through GSA Advantage! Will receive an email noting the purchase and providing directions on accessing the PO Portal.
You’ll find the purchase order can be viewed or downloaded (PDF or Excel).
GSA Schedule holders should initiate their sales process to ensure the items are prepared and shipped to the designated address. Once an order is shipped contractors should log back in to the PO Portal and provide shipped date, method, and tracking information for the buyer.
If you are unable to attend or will miss the live training, you can review a recorded training on GSA’s YouTube channel.
Coley GCS is available to assist you with any clarifications and guide you through the your GSA Advantage! questions and your GSA Schedule contract management services that keep your contracts compliant. You can reach out directly at [email protected] or by phone at 210.402.6766.
Senior Consultant with Coley GCS, LLC, a Government Contracts Consulting, Coaching and Training company. Published author and certified FedMap Coach with over 40 years’ experience working with Federal agencies and contractors.